Privacy Policy

Effective Date: September 2026

At Laundry Rounds, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.

Information We Collect

When you schedule a service, complete one of our forms, or communicate with us, we may collect:

Full name
Phone number
Email address
Service address
Pickup and delivery preferences
Laundry care preferences and special instructions
Payment information (processed securely through our payment provider)
Any additional information you voluntarily provide

How We Use Your Information

We use your information to:

Schedule pickups and deliveries
Provide our laundry services
Process payments and send invoices
Communicate with you regarding your orders
Save your laundry preferences for future orders
Improve our services and customer experience
Respond to customer questions and support requests

Payment Information

Laundry Rounds does not store your full payment card information. All payments are processed through trusted third-party payment providers.

Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may share your information only when necessary to:

Process payments
Provide scheduling or communication services through trusted third-party providers
Comply with applicable laws, legal obligations, or lawful requests
Protect our business, customers, or the public from fraud, misuse, or unlawful activity

Third-Party Services

To operate our business, Laundry Rounds may use trusted third-party service providers, including payment processors, scheduling software, Google Forms, Google Workspace, website hosting, communication services, and other business tools.

These providers may receive or process personal information as necessary to perform services on our behalf and are subject to their own privacy practices and policies.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse. While no method of electronic storage or internet transmission is completely secure, we use commercially reasonable safeguards to help protect your information.

Customer Preferences

Your laundry preferences are saved to help us provide consistent service on future orders. You may request updates to your preferences at any time before your next scheduled pickup.

Photos of Laundry

Laundry Rounds may photograph laundry or completed orders for purposes such as documenting existing damage, stains, unusual conditions, missing items, order completion, quality assurance, insurance claims, or customer communication.

We may also photograph completed or prepared laundry orders for use on Laundry Rounds' social media, website, or other marketing materials. Photos used for marketing purposes will not include customer names, addresses, contact information, documents, labels containing personal information, or other identifying details.

When a photo could reasonably identify a customer or contains personal or sensitive information, Laundry Rounds will obtain permission before using the photo publicly.

Customers may request that photos of their laundry not be used for marketing or social media purposes at any time. Photos necessary for order documentation, customer service, safety, or insurance purposes may still be taken and retained as reasonably necessary.

Marketing Communications

With your consent, we may use your contact information to send promotions, service updates, or other marketing communications. You may opt out of promotional communications at any time. Transactional communications related to your bookings, pickups, deliveries, payments, or customer service may still be sent as necessary.

Website Data & Third-Party Technologies

When you visit our website, certain information may be collected automatically by our website or third-party service providers.

This information helps us:

Improve our website
Understand visitor activity
Enhance the customer experience

Our website may also contain links to third-party websites or social media platforms. Laundry Rounds is not responsible for the privacy practices or content of those external sites.

Children's Privacy

Laundry Rounds' services are intended for adults. We do not knowingly collect personal information from children under the age of 13.

Your Rights

You may request to:

Review the personal information we maintain about you
Correct inaccurate information
Update your customer preferences
Request deletion of your personal information, subject to applicable legal, tax, and business recordkeeping requirements

To make one of these requests, please contact us using the information below.

Data Retention

Laundry Rounds retains customer information only for as long as reasonably necessary to:

Provide our services
Maintain business records
Comply with legal and tax obligations
Resolve disputes
Enforce our agreements

Changes to This Privacy Policy

Laundry Rounds may update this Privacy Policy from time to time.

When changes are made, the revised version will be posted on this page with an updated Effective Date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Laundry Rounds

📧 laundryrounds@gmail.com

📞 253-259-2507

Last Updated: August 2026

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