Terms & Conditions

Effective Date: September 2026

Thank you for choosing Laundry Rounds! By booking or using our services, you acknowledge that you have read and agree to the following Terms & Conditions.

Services

Laundry Rounds provides pickup-and-delivery wash, dry, and fold services for everyday household laundry.

We currently accept:

Everyday clothing
Towels
Bed sheets
Pillowcases
Standard washable blankets*
Comforters*

*See Bedding & Bulky Items below for pricing, eligibility, and care requirements.

We do not currently accept:

Down or feather-filled items
Duvets
Weighted items
Pillows
Electric blankets
Sleeping bags
Rugs or mats
Pet bedding
“Dry-clean-only” or “hand-wash-only” items
Items contaminated with bodily fluids, hazardous materials, pests, mold, or strong chemical odors

Laundry Rounds reserves the right to decline or return any order that cannot be safely or reasonably processed.

Pricing & Payment

Regular wash-and-fold laundry is charged per pound based on the weight recorded by Laundry Rounds after collection.

A 20-pound minimum applies to regular per-pound wash-and-fold order. Orders weighing less than 20 pounds will be charged at the 20-pound minimum.

Bedding and bulky items that are priced per item are separate from regular wash-and-fold service and do not count toward the 20-pound minimum.

Laundry is weighed once at pickup and is not reweighed after washing or drying. The weight recorded by Laundry Rounds at after collection will be used to calculate the final wash-and-fold charge.

An invoice will be sent after your laundry has been picked up and weighed. Applicable sales tax will be added as required by law.

Payment is required before delivery. Orders will be returned once the outstanding balance has been paid in full.

Optional services and add-ons may include additional charges. Current pricing will be displayed during booking or on our website.

If an item is booked under an incorrect service or category, such as a comforter placed with regular wash-and-fold laundry, Laundry Rounds may adjust the order to the appropriate service and price. We will notify you of applicable changes or additional charges before processing when necessary.

Express Service

Express Service may be available for an additional $25 fee, subject to availability and order size.

Express Service provides expedited turnaround compared with our standard Tuesday pickup and Thursday delivery schedule. The estimated delivery time will be confirmed when your order is accepted.

Express Service must be selected at booking and is not guaranteed until confirmed by Laundry Rounds.

Express Service fees are non-discountable. The regular wash-and-fold order remains subject to the 20-pound minimum.

Appreciation Discount

Active-duty military, healthcare professionals, and first responders receive 10% off eligible wash-and-fold orders of 25 pounds or more. The 20-pound minimum order is not eligible for the discount.

The discount does not apply to bedding and bulky items, Express Service, add-ons, fees, or applicable taxes. Valid ID may be required.

Discounts & Promotions

Discounts, promotional offers, and coupon codes cannot be combined or stacked. If more than one discount applies, the single highest eligible discount will be applied unless otherwise stated.

Bedding & Bulky Items

Comforters and blankets are priced per item based on size and are separate from regular per-pound wash-and-fold service. They do not count toward the 20-pound wash-and-fold minimum.

Customers must select the appropriate comforter or blanket size and quantity when booking. Please select any applicable add-ons and include special-care instructions in the Notes section.

Only machine-washable comforters and blankets that can be safely processed according to their care labels will be accepted. Laundry Rounds reserves the right to decline an item if its size, material, condition, care requirements, or washer/dryer capacity prevents it from being safely processed.

Comforters and blankets may be washed separately from regular laundry as appropriate. Additional turnaround time may be required for bulky items.

Down or feather-filled items, duvets, weighted blankets, electric blankets, and other excluded specialty bedding are not accepted.

Pickup & Delivery

Booking Cutoff: Orders for Tuesday pickup must be booked by 5:00 PM Monday. Requests received after the cutoff may be scheduled for the following available pickup date.

Please have your laundry:

Securely tied or closed in 13-gallon kitchen bags or another durable, closed bag
Ready and accessible during your scheduled pickup window
Placed in the pickup location provided during booking
Free of baskets, hampers, or open containers

Please do not overfill bags. Bags must be reasonably sized and safe to lift and transport. Laundry Rounds may rebag laundry if a bag is torn, overfilled, excessively heavy, or otherwise unsafe to transport.

You do not need to be home for pickup or delivery as long as your laundry is placed in the approved location and the location is safely accessible.

Standard Tuesday pickups are typically returned during the scheduled Thursday delivery route, approximately 48 hours after pickup.

Turnaround times are estimates and may be affected by order size, bulky items, special-care requests, equipment issues, weather, road conditions, or other circumstances outside our reasonable control. We will communicate significant delays whenever possible.

If we cannot complete a pickup because the laundry is unavailable, the address or access information is incorrect, the location is unsafe or inaccessible, or access is otherwise prevented, the missed-pickup policy below may apply.

Recurring Service

Weekly, biweekly, and monthly recurring service may be available based on route availability.
Recurring service reserves a preferred pickup window but does not guarantee an exact pickup time.
Each recurring pickup is treated as a separate order and is subject to current pricing, minimum-order requirements, payment terms, and cancellation policies.
Customers may skip, cancel, or reschedule a recurring pickup according to the cancellation policy below.
Recurring service may be modified or discontinued by either the customer or Laundry Rounds.

Cancellations, Rescheduling & Missed Pickups

Please contact Laundry Rounds as soon as possible if you need to cancel or reschedule your pickup.

Cancellations & Rescheduling: Cancellations or rescheduling requests made by 5:00 PM the day before your scheduled pickup are free of charge.

Requests received after 5:00 PM may be subject to a $10 late cancellation or rescheduling fee.

Missed Pickup: A $10 missed pickup fee may apply if we arrive during your scheduled pickup window and your laundry is unavailable, is not placed in the designated pickup location, or cannot be accessed using the instructions provided.

Missed pickups may be rescheduled for the next available pickup date.

Applicable fees will be communicated before they are charged.

Laundry Care

Laundry Rounds uses standard wash, dry, and fold practices.

Unless you request otherwise:

Colors and whites are separated when appropriate
Cold water is used for most loads
Medium heat is used for most machine-dryable garments
Clothing is neatly folded
Socks are paired when practical

Available preferences and add-ons may include:

Free & Clear detergent
Fabric softener
Oxi Boost
Scent boosters
Hang dry or air dry
Basic stain treatment

Some preferences and add-ons may include an additional charge.

Basic stain treatment is included at no additional charge for visible, common stains when appropriate.

While Laundry Rounds will make a reasonable effort to treat stains, complete stain removal cannot be guaranteed. Some stains may be permanent or may require treatment that is not appropriate for the item’s fabric or care instructions.

Stains requiring extensive treatment, soaking, or additional processing may be subject to an additional charge. We will contact you for approval before performing any service that results in an additional fee.

For best results, please identify known stains and provide any relevant information during booking or at pickup.

Please notify us before pickup of any allergies, sensitivities, or special-care instructions. Laundry Rounds cannot guarantee a completely allergen-free or fragrance-free processing environment.

Customer Responsibilities

Customers are responsible for:

Emptying all pockets and removing personal belongings
Checking garments for items that are not machine washable or dryable
Informing us of stains, allergies, sensitivities, and special-care requirements before pickup
Providing accurate contact, pickup, delivery, and access information
Ensuring the pickup and delivery location is safe and accessible
Reviewing the completed order promptly after delivery
Reporting any missing items, damage, or service concerns within 24 hours of delivery.

Laundry Rounds is not responsible for:

Damage caused by items left inside pockets or mixed with the laundry
Normal wear and tear
Color bleeding, fading, pilling, shrinkage, or loss of shape resulting from fabric age, manufacturer defects, unstable dyes, or inaccurate or missing care labels
Damage resulting from pre-existing stains, weakened fabric, loose seams, broken zippers, missing buttons, or other pre-existing garment defects
Items that are not suitable for standard machine washing or drying but were not identified before pickup

Lost or Missing Items

Laundry Rounds takes reasonable care to keep each customer’s laundry together throughout processing, transportation, and delivery. However, customers should not include jewelry, cash, electronics, important documents, or other valuable or irreplaceable personal belongings with their laundry.

Any missing item must be reported within 24 hours of delivery. We will make a reasonable effort to locate and return any reported missing item.

If an item is confirmed to have been lost while in the care of Laundry Rounds, any reimbursement will be based on the item’s reasonable replacement value, taking into consideration its age and condition, and may be subject to a reasonable liability limit. Laundry Rounds is not responsible for sentimental or special value beyond the item’s reasonable replacement value.

Unclaimed Orders

Laundry must be paid for and accepted within a reasonable period after the customer is notified that the order is ready for delivery.

If payment, delivery instructions, or communication cannot be obtained, Laundry Rounds will make reasonable attempts to contact the customer. Orders that remain unclaimed may be handled in accordance with applicable law.

Satisfaction Guarantee

We take pride in caring for your laundry.

If you are not satisfied with your service, please contact us within 24 hours of delivery and include a description of the concern and photographs when applicable.

We will review the issue and work with you toward a reasonable resolution whenever possible. Laundry must be made available for inspection or reprocessing when requested.

Changes to These Terms

Laundry Rounds may update these Terms & Conditions from time to time. The most current version will be available on our website.
Continued use of Laundry Rounds services after updated terms are posted constitutes acceptance of the revised terms.

Contact Us

If you have any questions about these Terms & Conditions or our services, please contact us.

Laundry Rounds

📧 laundryrounds@gmail.com

📞 253-259-2507

Last Updated: August 2026

Page updated

Google Sites

Report abuse